Shipping

Shipping Charges

We are delighted to offer free shipping (free door delivery by economy / surface transport mode as a default shipping option) on most of our products, to most of the locations in India.

To get free shipping make sure your total order value is more than Rs.500 & choose online payments (Credit, Debit,Cash cards, NetBanking) or bank transfer payments (NEFT/DD/Cheque/cash deposits)

We also offer a expedited premium shipping service in major cities for an additional payment of premium shipping charge (starts from Rs.99 calculated based on the order value ) for first shipping and urgent delivery requirements, if you like to have first delivery you can chose the priority shipping option during checkout, if the option displayed based on your pincode location.

*Order value should be Rs.500 – and above to avail free shipping offer. (We charge a nominal fee of Rs.65 – for order value less than Rs.500- towards a min.cost charged by all couriers)

* Free shipping is a limited period offer, which can be withdrawn at any time without notice

* the actual delivery cost is being absorbed in ‘our price’, our tax invoice will be shown with a splitted shipping cost as basic cost, sales tax & Freight charges for internal accounting purpose.

* Free shipping is applicable only for delivery locations within India. Shipping charge for delivery outside India are quoted on request.

* Cash on delivery (COD) orders are charged with a payment transaction fee of R.s.99-

* Octroi or entry tax may be charged in few locations, which will be collected based on the Invoice value by the courier delivery agent on behalf of the local government authority with an additional service charge during the delivery. A.J. Exports is not liable to collect any Octroi and entry tax and it is the responsibility of the buyer to pay the same the buyer to the collection / delivery agent where ever applicable.

For International locations except India, please mail us with your details support@tomaxo.com for exact quote on price, shipping charges & delivery time.

SHIPPING POLICY FOR PURCHASE THROUGH OUR WEBSITE:

A.J. Exports believes that the speedy delivery is the way to give best service to our customers.

Shipping partners:

We use reputed courier companies only for shipping our items. Currently we have tied up with following courier companies

Check your service availability in below link:

Aramex : http://www.tomaxo.com

FirstFlight : http://firstflight.net/n_pinview.asp

Fedex : http://www.fedex.com

Professional Couriers http://tpcindia.com/network.aspx

India Post http://www.indiapost.gov.in/pin/

*** We do not ship through any other couriers***

We used India post to ship remote locations where above courier companies do not service. Kindly check your pin code for courier availability, by checking your pin code in the serviceable list on the courier companies’ web site. If your location is not serviceable by any of the above couriers, we can ship items via India Post only,which may take 3-12 days for delivery.

International shipments are shipped through EMS or Aramex or Fedex.

International shipping charges applicable extra contact us for detailed rates.

Packing:

We take much care to pack the items to be shipped & delivered in safe condition. All our items are packed using plastic bags / carton box / bubble sheet / cushion foam etc. The packing where sealed by adhesive tapes and printed address labels were fixed. We request buyers not to accept parcels if they are torn out / damaged / opened during delivery, kindly report to us immediately for further actions.

Time to dispatch

Most of the orders will be dispatched on the same day or next day, subject to payment clearance & stock availability. Some of the items will be arranged against order basis and will be dispatched in 2 - 5 days subject to payment clearance & stock availability. Contact our customer support for exact dispatch time and status. In case, if we could not process your order within the prescribed time, we will inform you the status by email / telephone. We are multi-channel retailer, so our stocks volatile on daily basis. We are unable to update exact status on our website. So kindly check the stock availability, before paying for your order through Live Chat / Email / phone.

* Order will not be processed, dispatched or delivered on Sunday and other public holidays.


Time to Delivery:

Delivery time after the item dispatched from our end, will depends on the shipping carrier and your location.

Metro cities (DEL, MUM, KOL, CHE, BGL, HYD): 2 – 5 working days.

South India (TN, KL, PY, AP & KA): 2 – 5 working days.

West India: 3 – 6 working days.

North India: 4 – 7 working days.

East India: 4 – 8 working days.

North East India: 6 – 12 working days.

Remote location / Villages: 6 – 18 working days (by India post)

Heavy parcels (above 5 kgs): 6 – 18 days to most of the locations by road.